Straighter Teeth or Your Money Back!


If you can’t find your answer or want to talk to someone click the live chat symbol at the bottom right of your screen.

Scroll down to view FAQs

See if we’ve already written a blog that answers your question

Search the blog >

Drop us an email hello(at)straightteethdirect(dot)com

Use the contact form >

  • What is Straight Teeth Direct™?

    Straight Teeth Direct™ is a platform that connects you to a licensed dentist for cosmetic teeth straightening at home.  It starts with a free instant online assessment to check if this solution is adapted to your dental situation. After that you receive a kit to take your teeth impressions at home and then when you decide to go ahead you receive a series of invisible aligners to wear and change every 2 to 4 weeks until your teeth become straight.  Make sure to check out the how it works page to view the process in more details.

  • How much is it?

    That’s the exciting part, it’s 50 to 70% cheaper than other brands of aligners! The impression kit together with the 3D simulation of your smile with straight teeth and treatment plan is 47€ (value over 150€). This stage is to make sure you are 100% happy with the results before you get started and commit further. After that the treatment is fixed and 1,500€ (for both top and bottom together) and includes a set of removable retainers at the end of the treatment too. It’s all explained on the pricing page where you can see the 3 payment options when you scroll down.

  • How much is it in my currency?

    The orders are processed in euros so it will be the equivalent in your currency on the day of the transaction.
    Make sure to use the currency guide on the pricing page for today’s rate.

  • How much do I have to pay all at once?

    You can view the price breakdown on the pricing pageBasically if you decide to pay in one go the treatment will cost you 1,500€ all together, or if you choose to break it down it will be 399€ initially then 170€ a month or 550€ in 3 installments.

  • Is the price including both top and bottom teeth?

    Yes, the price includes both bottom and top teeth treatment.

  • Where are you based / Where do you ship?

    We are based in Europe and have the distribution and production split between Ireland, Portugal and UK. You can see where we currently ship here. If your country isn’t mentioned make sure to leave your state and email address below so we can let you know if we already ship or planning on any soon.

  • I had braces before and my teeth moved back, will it work for me?

    This solution is ideal for people who had braces but because they didn’t wear a retainer their teeth moved back.
    With this solution you also receive a complimentary set of removable retainers (worth 200€) at the end of the treatment to make sure your teeth stay in their new straighter position.  And you have the option to join the Platinum Membership at the end to keep receiving new fresh retainers every year and protect your investment.
    Check this article to understand why teeth move and the role of retainers:

  • How do I know if it’ll work for me?

    You can submit your teeth photos via the SmileQuiz™ app so that you can find out if this aligner at home system is suited to correct your specific case, it’s a bit like a free virtual consultation after your free review you’ll be able to ask questions to do with your specific case. To get started simply visit the online app or download the ‘Straight Teeth Direct’ app on the App Store.

  • What are the eligibility criteria?

    This solution was designed for time savvy cosmetic conscious adults who have crooked teeth, gaps or narrow arches they’d like to improve.  All the teeth you want to move are natural and permanent and you have a good oral health. In this article you can see exactly who it is for and who it is not for (like your grandma probably). And here you can learn how to get ready and dentally healthy before getting started with cosmetic teeth straightening at home.

  • Can I get aligners for just top or bottom teeth?

    In this article you’ll understand why with most remote cases small changes have to be made to both arches to get the best results. The price is unique and the same for all cases, on average it’s 50 to 70% cheaper than other teeth straightening solutions available out there. Your teeth straightening package includes all the aligners you need to achieve your straighter smile.

  • Do you have to see a dentist first?

    The process is done remotely so you don’t need to visit a dentist in person, providing you saw one for an exam in the last 6 months. You get assigned to a dentist who prescribes and supervises your treatment remotely. It’s super convenient, all the reviews are done through the app on your computer or smartphone. You can learn more about the process on the how it works page.

  • Do you offer retainers at the end of the treatment?

    With this solution you also receive a complimentary set of removable retainers (worth 200€) at the end of the treatment to make sure your teeth stay in their new straighter position.
    And you have the option to join the Platinum Membership at the end to keep receiving new fresh retainers every year and protect your investment.

  • Where can I see reviews from your customers?

    You can read genuine customer reviews here:
    An internal customer survey revealed that 80% of our customers found the aligners “surprisingly comfortable”,  the majority of our users have described the company as “Reliable, High quality and Good value for money” and rated the customer service 9.9/10 🙂

  • What if I need IPR, how much would that be?

    The cases are programmed without IPR, so if your case is accepted after the free assessment you won’t require IPR. In this article we’ve explained why with advanced aligner technology used at Straight Teeth Direct™ your teeth will be moved by expanding your arch without the need for clinical visits.

  • Will it work without attachments/dots on the teeth?

    With this solution you won’t need attachments. They are used for cases supervised in office to achieve more dramatic movements like pulling teeth down or extreme teeth rotations. With this cosmetic teeth straightening at home method the movement is done by expanding the arch, you can read more about it here. If you got your free assessment already via the app and you were approved for aligner treatment at home it means you could improve your smile without the need for attachments.

  • What about the X-rays and BPE gum scores?

    You’ll be asked to upload a copy of your dental records after you order your SmileBox™. If you’ve already visited your dentist in the last 6 month for a routine check up then you can contact them to ask for a copy of your records. If not you can book a routine dental exam with your local dentist and ask them to take an OPG x-ray of your teeth (if they don’t have the machine small x-rays should be fine too) and check your gum level. The x-ray is to verify that you have no issues with your jaw or teeth roots, and for your assigned dentist to have a proper view of that to be able to prescribe your treatment remotely. The BPE gum scores check for the presence of gum disease. In this article you’ll be able to read more about preparing yourself for cosmetic teeth straightening at home and what are the recommendations.

  • How long will it take?

    Treatment wise it’ll depend on the position of your teeth and your smile goals but the treatment average with our method is 5 to 9 months and you’ll start seeing results in as little as 90 days!
    You’ll know in your Straight Teeth Plan how long your predicted treatment before you decide to commit further.
    Process wise, it depends on how responsive you are but all in all the process of getting started can take as little as a month; you could get your first sets of aligners 4 to 6 weeks after sending off your photos, which is quicker than if you were going via a clinic.

  • Will the aligners fit in my mouth?

    Yes! The aligners are custom made using precise 3D technology to fit your mouth and embrace the shape of your teeth to slowly move them into their new straighter position.

  • Does it work if I have an overbite?

    Smart cosmetic teeth straightening can also be used to improve cases of overbites. You can read all about clear aligners and overbite in this article.

  • What’s included in the SmileBox™?

    You’ll receive all you need to take impressions of your teeth: gloves, impression putty to mix, a number of trays so you can take a few impressions in case the first one wasn’t good enough, a manual showing you step by step how to do it and a prepaid return envelope to send your impressions back. The cost of the SmileBox™ also covers your new smile 3D simulation and personalised orthodontic report by your assigned dentist. This stage is to make sure you are 100% happy with the results before you get started and commit further.

  • How does it work with shipping?

    The SmileBox™ (impression kit) is shipped within days of ordering it and as soon as it leaves our distribution centre you’ll receive a tracking number; it then takes up to 7 business days to reach you anywhere in the world; signature is required on delivery.
    To return your impressions to the lab you’ll be given a prepaid DHL printed label and envelope so that you can choose to have a courier pick up your parcel at home or at work or drop it off at your nearest pick up point. All other parcels will be delivered to you via DHL, and you can update the address if you are on the move or between home and work. The whole Straight Teeth Direct™ experience has been designed to make you smile and save time 🙂 You can find more shipping informations on:

  • Do I have a guarantee it will work?

    Absolutely! We’re so confident that we developed the most advanced cosmetic teeth straightening method at home that we guarantee straighter teeth or your money back. We even have a guarantee before you order anything.
    1. Evaluation & Impression Guarantee
    2. Lost/Broken Aligner – Replacement Guarantee
    3.100% Results Guaranteed or Money Back
    4.Straight Teeth For Life Guarantee
    You can view it all explained in more details on the Guarantee Page.

  • Is it a scam?

    Yes we do get that question once in awhile 😉 Straight Teeth Direct™ might sound too good to be true but it’s real.  If you are not familiar with telemedicine you can read about it here and learn more about its application in dentistry called teledentistry.
    You can also read the interview with specialist orthodontist Dr Marc Ackerman, all about clear aligners of course.
    And you can also read more about the company, who is behind, our industry endorsements … on the About Page.

  • What happens if it takes longer to straighten my teeth?

    The aligners are sent in stages so that your assigned dentist can monitor your progress. If you have been wearing your aligners as told but a course of aligners has gone off track then your assigned dentist can bring your case back on track and order what is called “refinement or midcourse corrections”. You can read more about aligner monitoring in this article. Don’t worry if more aligners are needed or your treatment takes a bit longer than originally planned, everything is included in your treatment cost. We guarantee you end up with a result you are delighted with and a big smile on your face 🙂

  • Do I put my health at risk if I use this teeth straightening kit?

    No, after answering the initial suitability SmileQuiz™, forwarding a copy of your recent  x-rays and BPE gum scores from your dentist, and complete the online medical forms, a thorough check will be done and only candidates that are suitable with good oral health will be able to start the treatment. Those who are not dentally fit or those who have tooth decay, gum disease or implants / crowns / bridges / veneers on front teeth will not be suitable and be recommended to visit their own or one of the dentists in our network. The whole Straight Teeth Direct™ experience has been designed around your safety and security.

  • What material are the aligners made from?

    They are made using the most transparent medically graded BPA free resin from Germany to ensure clearness and stain resistance. They are also hand finished to ensure superior comfort.

  • Where are the aligners produced?

    Your aligners are designed and manufactured in Europe (UK) – and delivered straight to you. With Straight Teeth Direct™ you don’t have to choose between quality and price, you receive the professional experience and highest quality aligners available on the market at a fraction of the cost.
    We’ve partnered with an experienced and certified laboratory. We are working together with our supplier on hardware innovations to bring aligners that are superiorly comfortable and allow new movements remotely to ensure the very best quality and results for your smile.

  • How can I get started?

    The first step is a free instant online assessment. To get started simply go to the app on or download the “Straight Teeth Direct” app on your Iphone; you’ll be asked to submit 5 photos of your teeth and answer some simple questions; this stage is free and you can ask all your questions after getting the results, it’s like a virtual free consultation with no obligation. This is to check if aligners at home are adapted to your dental situation.

  • What sets Straight Teeth Direct™ apart?

    Here’re 6 reasons why our company is unique:

    1) We guarantee results or money back
    Check the Straight Teeth Guarantee here
    2) This custom solution is brought to you by industry experts
    Check the incredible team behind here
    3) We’ve innovated to bring aligners that are effective remotely without the need for tooth filing (IPR) and that are superiorly comfortable with the introduction of the soft and hard system.
    See how it works here
    4) We don’t just ship aligners in the post, the whole treatment is supervised and monitored by an orthodontist using the AIM (Aligner Intelligent Movement) technology.
    Read more about it here
    5) Our users have rated our customer service 9.9/10. Through your own password protected account you can access your records and conversations history anytime, which also means you get faster and more accurate answers.
    Read more customer reviews here
    6) We’re the only company to offer payment plans without the need for a credit check meaning everybody is eligible to spread the cost.
    View the payment options here

  • How is Straight Teeth Direct™ different from other brands of aligners?

    This dentist endorsed solution was designed for busy people who don’t have time to spend going and waiting at the dental clinic every month; instead all interactions with the orthodontist are done through the app at a time that is convenient to you.
    It is also significantly cheaper than the leading brands, in average 50 to 70% less depending on the country.
    You also don’t have to run around to get the best quote, you know exactly what to expect upfront with our fixed price and can choose one of the 3 easy payment options. We do not ask for credit checks which means everybody is eligible to spread the cost.
    But don’t worry you don’t have to compromise on quality, the aligners are of the highest quality and have been designed to deliver professional results at home.
    Dr Marc Ackerman, our Quality Assurance Director, discusses clear aligners and the difference between the in clinic and at home models in this interview that you can read here.

  • What sets you apart from other direct to consumer aligner brands?

    Straight Teeth Direct™ is a teledentistry platform that offers a home alternative through an integrated app and continued supervision by a licensed dentist.
    Every single initial free assessment is reviewed individually by a dental professional and your results are based on the study of your photos and quiz answers, not everybody will be sent a SmileBox™ (impression kit), only those deemed suitable.
    It’s not just aligners in the post, this is tele-supervised cosmetic teeth straightening, your aligners will be sent in stages so that your progress can be verified throughout and you can feel confident in your treatment success.
    We have screened and chosen the most experienced and forward thinking orthodontists in Europe to prescribe and monitor your treatment.
    With our partnership with the lab and continued aligner innovation we come up with aligners that are superiorly comfortable, effective and clearer and designed specially to move teeth remotely.
    You are guaranteed results or your money back! In fact you have 4 guarantees.
    We are 100% focused on delivering the best results and experience. You’ll receive personalised attention from our dental and customer care teams and round the clock support.
    The best is probably for you to hear it directly from our users 🙂

  • What about payments?

    All payments are made through the app and powered by the secure software Stripe (all major credit and debit cards are accepted). The transactions are charged in euros, if you’d like to pay in any other currency you will be charged the equivalent in euros on the day’s rate. You can view the cost here and use the currency guide for a price simulation in your currency. No credit checks are required for those choosing to pay by installments, meaning everybody is eligible.

  • How can I refer someone, where do I find my referral code?

    Once you order your SmileBox™ [impression kit] you’ll unlock your unique app referral code.
    Anybody who uses your referral code at checkout will get 7€ off their own SmileBox™ and you’ll receive 20€ Asos or Amazon vouchers as a thank you for inviting them.
    There is no limit in the number of people you can refer! After your first 2 referrals you’ll join the exclusive Straight Teeth Circle and cash even more amazing gifts.

  • Where do I enter my friend's referral code?

    When you submit your photos and answers to find out if you are suitable for professional cosmetic teeth straightening at home, you’ll be asked “how you heard about us” on the registration page. Select “friend” and enter the referral code they’ve given you in the box next to it.
    As an invitation gift you’ll get a discount of 7€ on your SmileBox [home impression kit].

Ready to smile more?