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We hope you find all your answers below!
If not, you can always:

1. Ask your question on the live chat (just click the small symbol at the bottom right of your screen)

2. See if we’ve already written a blog about it HERE

3.  Drop us an email hello(at)straightteethdirect(dot)com or USING THE CONTACT FORM

  • What is Straight Teeth Direct™?

    Straight Teeth Direct™ is a platform that connects you to a licensed dentist for cosmetic teeth straightening at home.  It starts with a free instant online assessment to check if this solution is adapted to your dental situation. After that you receive a kit to take your teeth impressions at home and then when you decide to go ahead you receive a series of invisible aligners to wear and change every 2 to 4 weeks until your teeth become straight.  Make sure to check out the how it works page to view the process in more details.

  • How much is it?

    That’s the exciting part, it’s 50 to 70% cheaper than other brands of aligners! The impression kit together with the 3D simulation of your smile with straight teeth and treatment plan is 47€ (value over 150€). This stage is to make sure you are 100% happy with the results before you get started and commit further. After that the treatment is fixed and 1,500€ (for both top and bottom together) and includes a set of removable retainers at the end of the treatment too. It’s all explained on the pricing page where you can see the 3 payment options when you scroll down.

  • How much do I have to pay all at once?

    You can view the price breakdown on the pricing pageBasically if you decide to pay in one go the treatment will cost you 1,500€ all together, or if you choose to break it down it will be 399€ initially then 170€ a month or 550€ in 3 installments.

  • Is the price including both top and bottom teeth?

    Yes, the price includes both bottom and top teeth treatment.

  • Where are you based / Where do you ship?

    We are based in Europe and currently ship to addresses in Europe that you can view here. If we don’t ship to your area yet don’t worry we might already be working on it; simply leave your email and city below the map on the locations page so that we can send you a notification when we are ready.

  • I had braces before and my teeth moved back, will it work for me?

    This solution is ideal for people who had braces but because they didn’t wear a retainer their teeth moved back. With this system you also receive a set of removable retainers at the end of the treatment to make sure your teeth stay in their new straighter position. Take a look at this article all about why teeth move and how to make sure they don’t anymore.

  • How do I know if it’ll work for me?

    You can submit your teeth photos via the SmileQuiz™ app so that you can find out if this aligner at home system is suited to correct your specific case, it’s a bit like a free virtual consultation after your free review you’ll be able to ask questions to do with your specific case. To get started simply visit the online app or download the ‘Straight Teeth Direct’ app on the App Store.

  • What are the eligibility criteria?

    This solution was designed for time savvy cosmetic conscious adults who have crooked teeth, gaps or narrow arches they’d like to improve.  All the teeth you want to move are natural and permanent and you have a good oral health. In this article you can see exactly who it is for and who it is not for (like your grandma probably). And here you can learn how to get ready and dentally healthy before getting started with cosmetic teeth straightening at home.

  • Can I get aligners for just top or bottom teeth?

    In this article you’ll understand why with most remote cases small changes have to be made to both arches to get the best results. The price is unique and the same for all cases, on average it’s 50 to 70% cheaper than other teeth straightening solutions available out there. Your teeth straightening package includes all the aligners you need to achieve your straighter smile.

  • Do you have to see a dentist first?

    The process is done remotely so you don’t need to visit a dentist in person, providing you saw one for an exam in the last 6 months. You get assigned to a dentist who prescribes and supervises your treatment remotely. It’s super convenient, all the reviews are done through the app on your computer or smartphone. You can learn more about the process on the how it works page.

  • Do you offer retainers at the end of the treatment?

    Yes your treatment cost includes a set of removable retainers to make sure your teeth stay in their new straighter position. Have you read the article about why teeth move and how to keep them straight yet? If not you can view it here.

  • Where can I see reviews from your customers?

    You can see photos and reviews submitted by our users on the #MySmileDelivered page here or look on our social media channels (Fb and Instagram). While we’re in the process or releasing a video with testimonials from various customers I’m also sharing comments we’ve received by emails and on the app:
    “Now with this I can finally afford to do something for myself: thank you guys so much”
    “Your company is great. I must say that the customer service is superb.”
    “I found it very efficient.”
    “You have amazing customer service.”
    “Your customer service is fantastic well done guys. You made it all so easy and convenient. I can’t wait to get the aligners now very excited.”
    “I tried to do a similar treatment with a different company but the customer care has been absolutely terrible. I paid for the Impression Kit and waited for 2 months but did not receive anything. Multiple messages to their customer care but nothing happens. I’ve been very frustrated and this came in a perfect time! Now I can start my journey with you and I’m so happy about it! :)”
    We have customers all over Europe and hope to count you as part of the #StraightTeethSquad community soon too 🙂

  • What if I need IPR, how much would that be?

    The cases are programmed without IPR, so if your case is accepted after the free assessment you won’t require IPR. In this article we’ve explained why with advanced aligner technology used at Straight Teeth Direct™ your teeth will be moved by expanding your arch without the need for clinical visits.

  • Will it work without attachments/dots on the teeth?

    With this solution you won’t need attachments. They are used for cases supervised in office to achieve more dramatic movements like pulling teeth down or extreme teeth rotations. With this cosmetic teeth straightening at home method the movement is done by expanding the arch, you can read more about it here. If you got your free assessment already via the app and you were approved for aligner treatment at home it means you could improve your smile without the need for attachments.

  • What about the X-rays and BPE gum scores?

    You’ll be asked to upload a copy of your dental records after you order your SmileBox™. If you’ve already visited your dentist in the last 6 month for a routine check up then you can contact them to ask for a copy of your records. If not you can book a routine dental exam with your local dentist and ask them to take an OPG x-ray of your teeth (if they don’t have the machine small x-rays should be fine too) and check your gum level. The x-ray is to verify that you have no issues with your jaw or teeth roots, and for your assigned dentist to have a proper view of that to be able to prescribe your treatment remotely. The BPE gum scores check for the presence of gum disease. In this article you’ll be able to read more about preparing yourself for cosmetic teeth straightening at home and what are the recommendations.

  • How long will it take?

    It depends on the position of your teeth, generally it takes between 6 to 12 months. After you return your teeth moulds you’ll receive a comprehensive report and a 3D smile simulation showing a prediction of your new smile and how long it will take.

  • Will the aligners fit in my mouth?

    Yes! The aligners are custom made using precise 3D technology to fit your mouth and embrace the shape of your teeth to slowly move them into their new straighter position.

  • Does it work if I have an overbite?

    Smart cosmetic teeth straightening can also be used to improve cases of overbites. You can read all about clear aligners and overbite in this article.

  • What’s included in the SmileBox™?

    You’ll receive all you need to take impressions of your teeth: gloves, impression putty to mix, a number of trays so you can take a few impressions in case the first one wasn’t good enough, a manual showing you step by step how to do it and a prepaid return envelope to send your impressions back. The cost of the SmileBox™ also covers your new smile 3D simulation and personalised orthodontic report by your assigned dentist. This stage is to make sure you are 100% happy with the results before you get started and commit further.

  • Do I have a guarantee it will work?

    To reassure you clear aligners have been in the market for over a decade and have been proven to safely and effectively straighten teeth, we didn’t come up with the concept, we just refined it and deliver it in a more convenient way.
    As part of your orthodontic report you get your smile preview which provides you peace of mind about the outcome you’ll get if you wear your aligners as prescribed. You also get the chance to go through all the terms of your treatment agreement which acts as a guarantee. 
    To ensure you get the best results you are supported and monitored by your assigned dentist who will check in with you throughout the treatment to compare your tooth movement to the predicted position so you know you are on track every stage of the way.

  • Is it a scam?

    Yes we do get that question once in awhile 😉  Have you heard about telemedicine before? If not you can read about it here and learn more about the growing trend that is teledentistry. You can also read the interview with our advisor, specialist orthodontist Dr Marc Ackerman, all about clear aligners of course.

  • What happens if it takes longer to straighten my teeth?

    The aligners are sent in stages so that your assigned dentist can monitor your progress. If you have been wearing your aligners as told but a course of aligners has gone off track then your assigned dentist can bring your case back on track and order what is called “refinement or midcourse corrections”. You can read more about aligner monitoring in this article. Don’t worry if more aligners are needed or your treatment takes a bit longer than originally planned, everything is included in your treatment cost. We guarantee you end up with a result you are delighted with and a big smile on your face 🙂

  • Do I put my health at risk if I use this teeth straightening kit?

    No, after answering the initial suitability SmileQuiz™, forwarding a copy of your recent  x-rays and BPE gum scores from your dentist, and complete the online medical forms, a thorough check will be done and only candidates that are suitable with good oral health will be able to start the treatment. Those who are not dentally fit or those who have tooth decay, gum disease or implants / crowns / bridges / veneers on front teeth will not be suitable and be recommended to visit their own or one of the dentists in our network. The whole Straight Teeth Direct™ experience has been designed around your safety and security.

  • What material are the aligners made from?

    The material used for the aligners is a superior German BPA free resin that is crack and stain resistant, super transparent and has been designed for comfort.

  • How can I get started?

    The first step is a free instant online assessment. To get started simply go to the app on www.app.straightteethdirect.com or download the “Straight Teeth Direct” app on your Iphone; you’ll be asked to submit 5 photos of your teeth and answer some simple questions; this stage is free and you can ask all your questions after getting the results, it’s like a virtual free consultation with no obligation. This is to check if aligners at home are adapted to your dental situation.

  • How is Straight Teeth Direct™ different from other brands of aligners?

    This solution was designed by dentists for busy people who don’t have time to spend going and waiting at the orthodontist clinic every month instead all interactions with the orthodontist are done through the app.
    It is also significantly cheaper than the leading brands, in average 50 to 70% less depending on the country; you know exactly what to expect upfront without the need for a quote with our fixed price and can choose one of the 3 payment options with no credit check required.
    Unlike other brands of direct to consumer aligners, Straight Teeth Direct™ is a teledentistry platform that offers a home alternative through an integrated app and continued supervision by a licensed dentist.
    Every single initial free assessment is reviewed individually by a dental professional and your results are based on the study of your photos and quiz answers, not everybody will be sent a SmileBox™ (impression kit), only those deemed suitable. It’s not just aligners in the post, this is tele-supervised cosmetic teeth straightening, your aligners will be sent in stages so that your progress can be verified and you can feel confident in your treatment success.
    We work hard to make sure we have 100% happy customers who receive a top experience with personalised attention and a result they can smile about:)

  • What about payments?

    All payments are made through the app and powered by the secure software Stripe (all credit and debit cards are accepted). The transactions are charged in euros, if you’d like to pay in any other currency you will be charged the equivalent in euros on the day’s rate. You can view the cost for the impression kit and teeth straightening treatment here. No credit checks are required for those choosing to pay by installments, meaning everybody is eligible. 

  • How can I refer someone, where do I find my referral code?

    Did you know you could earn 100€ for every friend you refer! They also get upgraded to receive free teeth whitening (worth 99€) at the end of their treatment.
    Once you go ahead with the teeth straightening treatment yourself (not just the SmileBox™) your unique referral code will be unlocked in the “Rewards” section on the app. You can then copy paste the code and share it with your friends. Make sure to tell them when they take the quiz to answer “referred by a friend” with your unique code in the question “how did you hear about us”.

  • Where do I enter my friend's referral code?

    When you submit your photos and answers to find out if you are suitable for professional cosmetic teeth straightening at home, you’ll be asked how you heard about us on the registration page. Select “friend” and enter the referral code they’ve given you in the box next to it.
    As an invitation gift you’ll receive a free teeth whitening upgrade (worth 99€) to perfect your new smile even further at the end of your treatment.

Ready to smile more?


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