Guarantees & e-consultation terms

I am an adult aged 18 or above.

All pictures submitted are mine and all answers given are truthful to the best of my knowledge. I am intending to get a free opinion on my suitability for at-home aligner treatment before deciding whether or not to buy the SmileBox at-home impression kit and StraightBox aligner treatment, or to try this service for personal use and not for business purposes or competitive research which would constitute a violation of Straight Teeth Direct's terms.

I have visited a dentist within the past 6 to 12 months and confirm that I am dentally healthy. I will be recommended to provide a recent OPG x-ray (a panoramic scan) or small tooth x-ray (a section scan of the jaw and tooth roots), as well as my BPE gum scores (an assessment of gum health) from my regular dentist to prove the above. If I do not provide these documents I will sign a waiver to take full responsibility for my dental health or confirm that I will visit a dentist and undertake the treatments required to become dentally healthy and fit for orthodontic treatment. If I do not provide the above specified dental health documents and also refuse to sign the therefore necessary waiver, Straight Teeth Direct reserve the right to not proceed with my treatment and are not liable for refunds of any kind.

A qualified dentist will review my pictures and answers submitted in my e-consultation, based on which I will receive an initial answer confirming or denying my suitability for further, remote cosmetic orthodontic treatment with Straight Teeth Direct. If I am deemed suitable and wish to proceed, I will be required to provide dental impressions of my teeth or provide a 3D scan of my teeth for detailed measurements.

I understand that the Straight Teeth Direct solution is for cosmetic teeth straightening, not functional / comprehensive orthodontics. This means remotely supervised cosmetic orthodontic treatment using invisible aligners as a method to attain cosmetic improvement in tooth alignment, and that the objective is to achieve a cosmetically improved smile. I recognise that teledentistry is not suitable for orthodontic perfection or severe orthodontic conditions, such as changes in jaw position or bite correction, which may require extensive orthodontics and/or surgery.

I understand that the success of my treatment and desired results are dependent on my ability to wear the aligners for 22 hours/day for a minimum of 2 consecutive weeks per set and to adhere to the directions prescribed in my Straight Teeth Plan, all provided by my Straight Teeth Direct assigned orthodontist. I also understand that there are individual biological limitations on tooth movement achievables, which may affect the results achieved.

I understand that Straight Teeth Direct advertises an average treatment duration of 5 to 9 months which is representative of the average cases treated and not necessarily applicable to my own case. I understand that the estimate given in my plan will be a prediction only and my treatment may take longer depending on (i) how my teeth respond to the treatment; and (ii) my adherence to the specific directions given to me in my plan.

I confirm that I have read the Privacy Policy

I confirm that I have read the Terms applicable to any services or products received by me from Straight Teeth Direct Europe Limited. By submitting my e-consultation pictures and answers I accept and acknowledge these Terms.

All Straight Teeth Direct guarantees are subject to a fair use policy

The impressions guarantee is valid when you follow the instructions given to you in the form of a manual, tutorial video and through your secure account, including the return instructions. You will be asked to share photos of your impression attempts for a dentist to review them before completing the following ones. This is an essential condition for the guarantee to be applied should new impressions be needed.

You will be given extra kits in case the first impressions were not good enough as long as you have followed all of the instructions and shared photos of your attempts.

In case the instructions were not followed correctly, a small fee of 40£ will be charged to contribute towards the cost of new kit and shipping.

The Lost & Broken Aligner Replacement Guarantee applies to individual aligners and for a maximum of 3 aligners within a 6 month period. This is applicable only for aligners that you should currently be wearing according to your treatment plan, not past or future aligners.

Should you wish to have extra aligners and replacements of past or future aligners, there will be a cost of £99 per aligner to produce.

If your aligner is broken, you must send a picture via your secure account.

Depending on your progress, which will be reviewed by the clinical team, you will be advised either to wear your most recent aligner (the aligner number before the lost/broken one) while waiting for a replacement, or, if your progress is satisfactory, you may be able to move on to the next aligner number without waiting for a replacement.

There is no general solution for all cases, so make sure to let us know via your app account as soon as you lose/break your aligner, and you will be given advice.

The Lost and Broken guarantee applies exclusively to aligners during treatment and does not apply to retainers which mark the end of the treatment and service on one or both arches.

The complimentary set of retainers included in the treatment is guaranteed against breakage from normal use for 14 days after receipt (similar to the length of time you would use your aligners). To activate this guarantee, you must send us a picture clearly showing the broken retainer. If the retainer breaks after use (more than 14 days), it is no longer covered by the breakage guarantee. Retainers are designed for nightly use, and are not intended as a replacement for a teeth grinding splint / bruxism treatment / to withstand excessive pressure, which requires a thicker appliance.

Results Agreement Guarantee applies for a free round of refinement aligners if the aligners have been used exactly as instructed, i.e. wearing them for the full 22 hours a day, for the duration recommended (2 to 4 weeks), all virtual aligner reviews have been completed promptly and some residual movement can still be achieved safely.

Wearing each aligner for less than the time period prescribed in your treatment plan or as specifically indicated by the clinical team invalidates the guarantee, as it leads to incomplete tooth movement.

Not wearing the aligners in the prescribed sequence for longer than 8 weeks also invalidates the guarantees attached to your results agreement.

The above steps are key to guaranteeing visibly straighter teeth, and if you miss any of these steps, more aligners won't be supplied free of charge.

The guarantee becomes void should you alter the shape of your teeth through a dental procedure.

If, despite following all instructions outlined in your personal plan, your teeth do not respond to the aligners as predicted and more movement can be achieved through the use of aligners, the clinical team will propose a refinement round. This happens in only 20% of cases and after one round of refinement (which is calculated case by case based on the possible movement) the teeth should end up in their straightest possible position. At this stage if the outcome does not match the 3D simulation it can be due to following factors:

• Improper or lack of aligner wear and non compliance to instructions
• Poor oral hygiene and calculus build up
• Bio-individual factors (reduced response rate based on bone density, muscular functions)

As much as we like to help at that point we can't control or be responsible for these factors. Additional aligners outside of the guarantees can be purchased at £99 per individual aligner or £299 per pack of 4 individual aligners.

Production of additional aligners or refinement rounds is subject to clinical assessment for possible safe movement, if a limit has been reached then more movement may not be possible. Asymmetries of tooth shape, jaw position and tooth colour all influence the subjective aesthetic perception of your smile. Everybody has different teeth, which is why you receive a full 3D smile simulation and comprehensive treatment plan, in which your individual best outcome is explained and depicted at length. This informs you on the clinical results attainable in your specific case, which depend on your bone structure and how your teeth respond to the treatment.

It is important to note that biological factors, such as tooth thickness, can limit the tooth's responsiveness to treatment and ability to align in 100% accordance with the plan, a factor that cannot be detected or predicted at the treatment planning stage.

The Results Agreement Guarantee only applies if the best possible cosmetic orthodontic outcome in your specific case is not achieved, and does not include or cover variations to the plan based on tooth shape, reduced biological response or subjective aesthetic perception of your smile, or of what a perfect smile is.

Extended Guarantee After Treatment (optional and based on suitability)

Read more about the Annual Retainer Plan LEARN MORE