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General FAQs

Forget everything you’ve been told about teeth straightening!
Straight Teeth Direct™ is a direct to consumer teledentistry platform that connects users to online dentists, enabling anyone to achieve their dream smile for up to 70% less than the clinic price. It’s cosmetic orthodontics reinvented: with meticulous, professional treatment monitoring by dentists through the innovative Straight Teeth Direct™ app instead of clinic appointments, we have delivered aligners straight to the doors of users in over 50 countries since our 2017 launch. Our mission is to make orthodontics more accessible and affordable through technology.
Find more detailed info about the company LEARN MORE
Invisible aligners work by adjusting your dental arch to create the correct amount of space needed for all your teeth to align properly with each other, creating your individually straightest smile. With crowded teeth, for instance, the arch would need to be widened, while other cases with gaps require the arch to be narrowed slightly. Each new set of aligners adjusts the teeth by up to 0.2mm, so that over the treatment duration, your teeth are moved into their correct position.
  • Visit for your Am I Suitable?
    Upload photos of your teeth as instructed and answer a few questions about your dental health. A dentist will review your case and let you know if you are suitable within 24h
  • Order the SmileBox™ impression kit
  • Send back a total of 6 moulds of your teeth to the lab using your prepaid return label
    • Receive your 3D smile simulation and comprehensive Straight Teeth Plan for detailed views of your new predicted smile and all expectations
  • Choose one of the StraightBox™ payment plans and receive your first 2 months of aligners
    • Your orthodontist will check in with you to verify the fit
    • Track your progress through monthly reviews via your account
    • Achieve your results in average 5 to 9 months
  • Once your final results have been confirmed, receive your complimentary set of removable retainers to keep your teeth in position
Find more detailed info on the how it works page LEARN MORE
We have offices across Europe and ship pretty much everywhere with the exception of USA, Spain, India, Pakistan, Bangladesh, Philippines, Ukraine, Russia, and Latin America.

If your country isn’t mentioned, make sure to vote for your state and leave your email address on the shipping page so we can let you know if we already ship there or are planning on delivering there soon. For the latest info and shipping FAQs, make sure to visit our shipping page LEARN MORE
That’s what the initial Am I Suitable? is there for.
After uploading your photos and answering the simple questions your case will be reviewed by a dentist and you’ll know for sure if you’re suitable for this solution or not; completely obligation free.

Your results will be available within 24 hours, generally on the same day.
At-home aligners are a great solution for those over 18 who are dentally healthy and looking to straighten their teeth or close gaps quickly and efficiently.
If you have crowns, veneers, bridges or implants, this solution may or may not be suitable for you. For this reason, please provide as much information as possible when doing your e-consultation so your case can be evaluated accurately.

To find out if you’re suitable, get your Am I Suitable? today!
Overbites and overjets can be improved through straightening the teeth.
This solution cannot change your jaw shape / size or side facial profile though.

Find more detailed info about that in this article LEARN MORE
Invisible aligners are a great way to discreetly and efficiently close gaps.
Find more detailed info about the various treatable case scenarios in this article LEARN MORE
Our Results page is full of genuine customer reviews, with videos and before/after photos. VIEW RESULTS
Feel free to also scroll through the numerous impartial reviews on TrustPilot. READ REVIEWS
The process is done remotely, so you don’t need to physically visit a dentist during your treatment.
You are recommended to have seen your regular dentist for a dental checkup in the last 6/12 months to confirm that you’re dentally healthy and will also have the option to share your most recent dental records (x-rays and gum scores) with your assigned orthodontist so that these can be taken into account when creating your treatment plan.
You’ll be assigned to an orthodontist who prescribes and supervises your treatment remotely through the Straight Teeth Direct™ app. This method makes the entire process highly convenient, as all your reviews are done through the app on your computer or smartphone.
With this innovative model, your orthodontist works closely with the technicians programming your case at the lab, so you receive better answers faster, as well as more concrete insights into your progress through your percentage tracker.

Find more detailed info about how the supervision is done in this article LEARN MORE
Yes, you will receive a complimentary set of removable retainers at the end of your treatment to ensure your teeth stay in their new, straight position. You also have the option to join the Maintainer Plan after your treatment is complete to keep receiving new sets of retainers every year and extend your guarantee. LEARN MORE

For more detailed info on retainers, check out this article LEARN MORE
We guarantee every step of your treatment process, from your suitability to the results, and are the only aligner brand in the world to guarantee straighter teeth with no hidden costs.
Find more detailed info about our guarantees here LEARN MORE
The cases are programmed without IPR, so if your case is accepted after the Am I Suitable?, you know you won’t require IPR. For more information on how the advanced aligner technology used at Straight Teeth Direct™ adjusts your teeth by expanding your arch without the need for clinical visits, read this article LEARN MORE

There is a small percentage of cases that would only be suitable if done with one IPR visit. If you fall into this category, you will be informed at the e-consultation stage and have the option to continue with a specialised IPR plan if you desire. The IPR plan costs an additional £139 and comes with an IPR guide, as well as new impression material to take impressions after the IPR procedure has been completed.
This advanced solution does not require attachments.
Attachments are used for cases supervised in office to achieve more dramatic movements like pulling teeth down or extreme teeth rotations.
With this at-home cosmetic teeth straightening method, tooth movement is achieved by expanding the dental arch. If your e-consultation results say that you are suitable, then you know for sure you won’t need attachments to reach your smile goals.

Find more detailed info about how aligners work to move teeth in this article LEARN MORE
You’ll be recommended to upload a copy of your recent dental records right after you order your SmileBox™. If you’ve visited your dentist in the last 6/12 months for a routine check up, then you can contact them to ask for a copy of your records. If not, you can book a routine dental exam with your local dentist and ask them to take an OPG x-ray of your teeth (if they don’t have the machine then small x-rays are also fine) and to check your gum level.
The x-ray is to verify that you have no issues with your jaw or teeth roots, and for your assigned dentist to have a proper view your entire dental structure to be able to prescribe your treatment remotely. The BPE gum scores check for the presence of gum disease.
Find more detailed info about x-rays and why submitting these details to us is optional as long as your know your teeth and gums are healthy in this article LEARN MORE
Your Straight Teeth Plan gives you all the information you need on the duration of your predicted treatment before you decide to commit further. The treatment duration will depend on the position of your teeth and your smile goals, but the average treatment time with our method is 5 to 9 months and you’ll start seeing results in as little as 90 days!
The process is dependent on how responsive you are and how soon you complete your impressions, but all in all the process of getting started can take as little as a month; you could get your first sets of aligners 4 to 6 weeks after completing your e-consultation, which is quicker than the in-clinic process.
The SmileBox™ impression kit includes everything you need to make 6 moulds of your teeth (3 of your upper arch, 3 of your lower arch): gloves, impression putty, 6 impression trays (3 upper and 3 lower), an Impression Manual to guide you step by step, as well as a prepaid return envelope to send your impressions back to our lab via DHL Express shipping.
The cost of the SmileBox™ also covers your 3D smile simulation and comprehensive orthodontic report prepared by your assigned dentist to detail your individual case. This stage allows you to make sure you are 100% happy with the results before getting started and committing further.

See exactly what’s included in the SmileBox™ in this unboxing video WATCH VIDEO
Absolutely! Your Am I Suitable? is there to inform you on your suitability for this teeth straightening method. If your case is approved by one of our dentists, then you can be 100% sure that this treatment will work for you and is safe for your individual case.
Additionally, there are a number of steps we take to ensure your safety throughout the treatment. You’ll be given the option to share recent x-rays and BPE gum scores from your local dentist and also be asked to complete online medical history forms. All your information will be thoroughly evaluated, and only candidates who are suitable with good oral health will be able to start the treatment. Those who are not dentally fit or those who have tooth decay, gum disease or unstable implants / crowns / bridges / veneers on front teeth will not be suitable and will be recommended to visit their own dentists first.
The whole Straight Teeth Direct™ experience has been designed around your safety and security, and we would never put you at risk by accepting a potentially problematic case. Click here to find out more about how we ensure your safety throughout the entire process LEARN MORE

For more detailed info about what can go wrong with braces in clinic vs. aligners at home, check out this article LEARN MORE
The aligners are made using the most transparent medically graded BPA free resin from Germany to ensure clearness and stain resistance. They are also hand finished to ensure superior comfort.
Your aligners are designed and manufactured at our very own lab in Europe (UK) and delivered straight to you. This way, you don’t have to choose between quality and price, because we have full control over the production and quality management of all our products. You’ll receive the professional experience and highest quality aligners available on the market at a fraction of the cost.
Find more detailed info about the company LEARN MORE
Straight Teeth Direct™ is the most trusted platform for at home aligners in Europe and is unique in so many ways, from cost to guarantees, continued monitoring and proprietary technology. Find more detailed info comparing other in clinic and online solutions with Straight Teeth Direct™ on our comparator page here LEARN MORE
The first step is to make sure this solution is safe and recommended by a dentist by sharing photos of your teeth and answering some questions about your dental health and goals.

To start consultation, simply follow the instructions here START CONSULTATION
Once you’ve ordered your SmileBox you will receive a unique code to share privately with your friends and family. They will need to enter that code into the field “enter friend referral code” when submitting their e-consultation.
With our new triple rewards program they will immediately be given a £15 discount on their SmileBox and you will receive a £60 voucher once they purchase their aligners.

Cost & Payments

The price is fixed at £1,350 if you pay in one go.
If you don’t want to pay in one go, we also offer payment plans VIEW PAYMENT PLANS

At Straight Teeth Direct™, you know exactly what to expect before ordering anything and won’t be asked to cover any hidden or unexpected costs. For more detailed info and tips on how to compare braces quotes, here are some insights that you won’t find anywhere else LEARN MORE
Absolutely. We have 2 in house payment plans that are credit check free, as well as 1 additional finance plan for UK residents.
The orders are processed in Euros or in Pound Sterling depending on your address. So, if you’re outside the Eurozone, you’ll pay the equivalent in your currency on the day of the transaction.
Yes, if your address is in the UK then the check out screens will automatically show the £ price.
On the pricing page, make sure to select the UK flag in the top right hand corner to view £.
If you’re a UK resident over 18 years old with an income equivalent to or higher than £15,000/year, you’ll have the option to pay for your StraightBox™ treatment on finance, which works with an online credit check.
Once you receive your plan after sending back your impressions, simply let us know you’re interested in the finance option and we’ll send you the instructions for application. It’s all done online through a credit provider once you have received and e-signed your results agreement. The good news is that it works with no upfront aligner cost and you can choose to pay over 1 to 5 years. Please note that rates provided are for guidance only and are calculated by the finance company. They are based on your personal financial circumstances and credit score at the time of application.
To give you an idea, for someone with a good credit rating it would be from £40/month x 36 months (based on 3.2% APR).
If your application is declined, you’ll have the option to choose one of the in house credit check free plans instead. VIEW PAYMENT PLANS
The answer to that is very simple and mainly to do with case volume and innovation.
You’ll find the answer in this video WATCH VIDEO
All payments are made through your secure account and operated by the safe payment app processor Stripe. Most cards are accepted (Visa, Mastercard, American Express…). We don’t store your details and if you choose a payment plan it’ll be automatically set up at check out as a subscription and subtracted from your card when due. If you choose one of the 2 payment plans, you won’t be asked for a credit check, which means you know for sure you’ll be eligible to spread the cost.
In case you don’t have a credit or debit card, we can send you a Paypal invoice. Due to organisational reasons, this option is only available if you pay in one go, not for the payment plans.
Almost all cases are programmed to move both upper and lower teeth together. Even though you may only be unhappy with one of your arches, remember your upper and lower teeth work in a balance, and moving one will also affect the other. Small movements to both top and bottom have to be made at the same time to create the space for the teeth to move into and to end up with your optimum results and a balanced smile, otherwise your teeth may not fit together properly.
Unlike other clinics, we don’t charge per arch. The price is fixed and you get everything you need to achieve your smile goals as agreed upon in your Straight Teeth Plan with no hidden costs!
Find more detailed info on why both arches must be considered to ensure the necessary tooth movements are achieved and your teeth fit together properly LEARN MORE

You’ll also find it explained in this video from minute 4 WATCH VIDEO
Shipping is completely free! We cover all costs to and from you, except import duties if there are any.
Make sure to visit the shipping page for all information and specific frequently asked questions. LEARN MORE
The price is fixed with no hidden costs, which means any additional aligners (refinements) are also covered by the treatment price. This way, you know exactly what to expect upfront and can rest assured knowing all aligners needed for your treatment are included in your package.
We also won’t charge you extra, like other brands do, if you lose or break aligners during the course of your treatment. All we care about is that you achieve your desired results.
Find more detailed info about your guarantees here LEARN MORE
To allow and guarantee the right results, the aligners are sent in stages independently of your payment plan.
You’ll be asked to send photos of your teeth every month through your app account and based on your progress, your assigned dentist will instruct the lab to produce the next sets. This also allows for any necessary adjustments to be made in line with your actual progress, which isn’t possible if all aligners are sent at the beginning of treatment (like some other online aligner companies do). If your aligners were sent all at once and you went off track, the remaining aligners would become obsolete and you would require new impressions, as well as a whole new plan. This is neither time nor cost effective for you or the aligner company, so we choose to avoid this complication through innovative monitoring with your unique AIM (aligner intelligent monitoring) program you know you’re on track to achieving your goals as planned in your simulation.

Don’t worry, you won’t receive a new parcel every month. If your treatment is programmed over 6 months, for example, you should receive them in 3 batches.
For more information on why you should not get all aligners in one go, check out this article LEARN MORE

During treatment

The recommended wear for the aligners is 22h a day, meaning most of the day and night, only taking them out to eat and brush your teeth. This allows the aligners to effectively move your teeth into the correct position, also allowing the next aligner to properly do its job.
Depending on your individual case treatment plan and progress, you will be recommended to wear each aligner for 2-4 weeks. Generally, you can change to the next set every 2 weeks but it’s perfectly fine to wear them even for 4 to 6 weeks in some cases if needs be.
To be effective, the aligners should be worn for an average of 22 hours a day, giving them enough time to properly adjust your teeth into their new position.
Some companies claim to provide “night time” aligners. Please be aware that these are the same aligners, designed and produced in the same way as regular aligners. However, the biological threshold for tooth movement is a minimum of 15 consecutive hours a day. This means that, unless aligners are worn for that amount of time, the teeth won’t move and won’t have time to settle into the new position. For optimal movement, 22 hours of wear are required daily, and our clinical team has performed extensive studies and research to back up this point.
The good thing is that your mouth grows accustomed to the aligners overnight, so when you need to transition to your next set, we advise you to do this just before going to sleep, which will help the aligners feel more comfortable and natural when you wake up. If there’s any initial discomfort at all, you’ll sleep right through it.
You can drink water with them, but it’s recommended to take them out when you eat or drink anything else to avoid discolouration, damage or distortion that would make them ineffective and also harm your teeth.
Most people adapt to the aligners within days of starting to wear them.
Find more detailed info about aligners and speech here LEARN MORE
This is why the aligners are sent in stages, so that your assigned dentist can monitor your progress.
If you have been wearing your aligners as instructed, but for biological reasons your teeth are not responding as expected, then your assigned dentist can bring your case back on track and order what is called “refinement” or “midcourse correction” aligners. Don’t worry if more aligners are needed or your treatment takes a bit longer than originally planned, as everything is included in your treatment cost.

Find more detailed info about the guarantees here LEARN MORE

My account issues

You can do that through your account’s “Message” tab where all your conversations and information are saved, as well as photos and records. All support is done via the app throughout treatment because it gives both you and the support team access to all your records for quick responses.
To access your account, simply:
  • Visit this link:
  • Click “forgot password” and follow the instructions to reset your password
  • Click the new link emailed over and then choose a new password to access your account.
  • Make sure to check your email preference and that you receive all incoming emails from hello(at)straightteethdirect(dot)com. Sometimes, depending on your personal settings or email provider, the emails might be sent straight to your promotions, junk or spam folder.
  • If this doesn’t work you can contact us via email at hello(at)straightteethdirect(dot)com with more info about the error you’re getting and a screenshot so we can guide you.
All payments are done through your account’s “Status” tab.
To order your SmileBox™ impression kit, simply click “Order SmileBox” if your e-consultation results are positive and your case has been approved.
To order your aligners, simply click “Order StraightBox” after receiving and going through your plan.
When doing this via your “Status” tab, make sure to upload 2 photos (x-rays and gum scores). Two photos are required for the submission to work, so if you only have 1 photo (either x-ray or gum scores), please submit the same photo twice and you should be able to go to the next screen.
If you have issues you, can always attach them in a message via your “Message” tab.
You can send your photos by replying to a message in your “Message” tab; they will be reviewed and a dentist who will get back to you with some feedback and tips before you complete the other impressions.
You will receive messages at specific times during the process (at the very beginning for your first aligners, then every month or more often depending on your progress) asking for photos; simply click reply to upload your photos via your “Message” tab.
Once you join our community and order your SmileBox™ impression kit, you’ll unlock your unique app referral code, which you can find in your “Rewards” tab.
Anybody who uses your referral code when they submit their Am I Suitable? can get £7 off their own SmileBox™ and you’ll receive £20 Asos or Amazon vouchers as a thank you for inviting them.
There is no limit to the number of people you can refer!
When you submit your photos and answers in the Am I Suitable? to find out if you are suitable for professional cosmetic teeth straightening at home, you’ll be asked “how you heard about us” on the registration page. Select “friend” and enter the referral code they gave you in the box next to it.
As an invitation gift, you’ll get a discount of £7 on your SmileBox™ home impression kit.

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