Shipping FAQs
Shipping to over 50 countries worldwide!
Everything you need to achieve your dream smile from home (wherever that may be), delivered to your doorstep ✨
We've answered your most frequently asked questions below ⬇️
We do ship pretty much everywhere except to the countries listed below
We are expanding quickly.
Where would you like us to ship to?
FAQs
- UK orders: Sent with Royal Mail
- International orders: Sent with DHL or UPS
📦 Tracking included: We send it to you as soon as your order ships
🕒 Delivery flexibility: Reschedule your delivery day/time directly with the courier to suit you
- Prepaid return label included in your box
- Just follow the steps and send it back
Returning your impressions? Easy.
- UK & EU orders:Shipped locally — no customs fees or import charges
- 🌍 Rest of world: Sent via UPS with customs duties handled upfront (nothing to pay on delivery)
Everything is taken care of before it reaches you.
- You can move countries during treatment
- We can send aligners to a new address anywhere you are
- Just update your address in your account Profile and it will automatically update on our side
Let us know in advance and we’ll coordinate your shipment and confirm any additional shipping fee (typically ~€30 per shipment)
We’ll make sure your treatment keeps moving with you.
- 2 planned deliveries at the start of treatment
- Additional aligners may be sent later if needed
This keeps your progress on track and allows your assigned dentist to review and monitor results as you go.
Most orders arrive within the estimated timeframe, but occasional delays can happen as your aligners are custom-made 📦
Each set goes through multiple production stages to ensure the best possible fit and quality.
We always prioritise quality over speed, and if there are any significant delays, we’ll keep you fully updated.
