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What sets us apart?

Worldwide shipping

Shipped to over 50 countries!

We do ship pretty much everywhere except from the countries listed below

We are expanding quickly.
Where would you like us to ship to?

Are you a dentist? REGISTER YOUR INTEREST

Shipping FAQs

  • Where do you ship to?

    We ship to pretty much everywhere except the USA, Spain, India, Pakistan, Bangladesh, Philippines, Ukraine, Russia.

    Check the drop down above to see if you see your country and if you don’t that means we do ship to you 🙂 If you have any doubts, feel free to contact us first.

  • Where do you ship from?

    The impression kit and aligners are shipping from Europe.

  • How much is shipping?

    Shipping is free!

  • How does shipping work?

    All deliveries are operated by the courier company DHL, from the impression kit to the aligners.

    This means deliveries are fast with reliable tracking and also you have the flexibility to rearrange delivery at a time / day that suits you.

    Even to return your impressions to the lab you’ll be provided a prepaid DHL return label.

  • How long does it take to receive my SmileBox™?

    Your SmileBox™ will be individually prepared and contain your prepaid printed return label. It will be ready to ship within days of placing your order (can take up to 5 business days during restocking times – generally next day during week days).

    Delivery times vary depending on your address and customs processing:

    UK and Europe: 1-3 working days

    ROW: 5-8 working days

  • How do I return my impressions?

    You’ll find a prepaid printed label and envelope in your SmileBox™ with instructions on how to contact DHL for them to pick this up from you or where you can find your nearest drop off point.

    The DHL website can be confusing so if you’re having a hard time just reach out via email or through your account where all your conversations are saved so we can guide you.

    [please note: the website live chat is mainly used to help new visitors find their way and get started; to get fast and accurate answers please contact us through your account where all your conversations are saved, or via email].

  • What about import duties if I’m not in the EU?

    For that you can check what the local rate is depending where you’re based but generally users don’t have any issues getting their parcels. As an indicator the custom value for your parcels will be under 50€ each so the duty won’t be high if any.

  • Can I change my address part way through the treatment?

    Absolutely! This solution is ideal for digital nomads or people on the move and cannot commit to monthly appointments with a local clinic. We ship to multiple locations at no extra cost so you can start your treatment in one country and receive the next batch of aligners in another.

    Simply update the address in your Profile tab and notify the support team via a quick message in case of a pending order.